Return Policy

We know it’s tempting to skip these notices, but it’s important to establish what you can expect from us as you decide to make a purchase from our website, and what we expect from you.

DEFINITIONS
  • The terms Store, Vendor, We, Our and Us shall refer to Kotillo, LLC, which is responsible for the operation of elementmicro.com and related websites and services.
  • The terms You, Your and Customer shall refer to any individual that has reviewed and agreed to the terms defined in this document.
  • The term Cancellation Request shall refer to a communication received from You or your designated representative, requesting the removal of an item from an order or the full cancellation of a paid or pending purchase.
  • The term Refund Request shall refer to a communication received from You or your designated representative, requesting a full or partial refund of a paid purchase.
  • The term Return shall refer to a Refund Request that We have approved.

CURRENCY
All fees are listed in U.S. dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below.
In certain cases, International buyers may be able to buy items in their local currencies. International buyers always have the option to pay in U.S. dollars. If you are an eligible international buyer and opt to pay in your local currency:
  1. It is your responsibility to ensure the payment amount paid  
  2. The foreign exchange rate applied to your purchase will be displayed in the confirmation email for your purchase.
  3. In the case of a Return; we will attempt to use the same foreign exchange rate applied to your purchase to ensure you receive the correct refund amount.  Depending on the payment method used and other factors, we may need to issue a refund in US Dollars.  In this case, the exchange rate used shall be equal to that used at the time of purchase.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. Foreign exchange rates we apply are updated twice daily. We take no responsibility for the accuracy of any foreign exchange rate applied to your purchase.
PRICING, AVAILABILITY AND SALES TAX
All prices are subject to change without notice at any time prior to purchase. Available inventory is subject to change without notice at any time. As a result, if your order is cancelled for any reason, you may not be able to purchase the same item you originally ordered.  Additionally, if the same item is available, it may not be available at the same price of your original purchase.
We are now required by law to collect sales tax from buyers in many states, and will begin collecting sales tax from buyers in those states starting 12:00 AM UTC on January 31, 2019. Applicable sales tax rates vary by state.  Due to the way States calculate Sales Tax Nexus, the need to charge Sales Tax and the amount charged is subject to change at anytime. 
DUTIES, TARIFFS AND INTERNATIONAL TAXES
For international buyers: we will declare the price that was paid for customs purposes. Buyers are responsible for the all applicable taxes, duties and any tariffs imposed.  Failure to pay these charges may result in delayed delivery, processing fees and other penalties.
PAYMENT METHODS
We accept several methods of payments. If you purchase items shoes in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, and Alipay.
SHIPPING, CONTACT, BILLING AND PAYMENT INFORMATION
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.

Orders placed by children under the age of 13 and minors between the ages of 13 and 17 without parental consent will be cancelled.

SHIPPING
All items except for “Instant Ship” items are shipped to us first for authentication and verification before being delivered to a buyer. It will typically take 1 to 10 business days (M-F) for orders to be delivered to a buyer located in the U.S, depending on the shipping method selected.

Special Order items are shipped to us first for authentication and verification before being shipped to You.  Special Order items may have extended lead times prior to shipment due to factors such as; manufacturing lead times, international delivery, customs holds.  We can not guarantee specific delivery dates for Special Order items and any date quoted shall be interpreted as an estimation.


Delivery times and dates are estimates and are not guaranteed, as shipments may be affected by weather-related delays, customs delays, courier delays or other events outside of our control.
ORDER REVIEW
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.
ORDER CANCELLATION
We reserve the right to cancel any order in our sole discretion.
You may submit a Cancellation Request within 3 hours of placing it or prior to shipment – whichever comes first.
  • If the 3 hour window has passed and you have not yet received a shipping confirmation, please contact Customer Support for assistance.
  • If an order is cancelled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order.  The specific amount of time this pending authorization remains on your account is based on the specific policies of your bank.  We do not have the ability to remove pending authorizations.
  • If an order is cancelled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.
RETURNS
We want you to be happy with your purchase, which is why we accept returns on unopened items that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on Special Order items, used or refurbished items unless otherwise specified.  All purchases of Special Order items are FINAL SALE.
You have 5 business days to submit a Return request from the date you received the item(s). To initiate a return, contact Customer Support.  You will receive a Return Authorization Number and instructions.

IMPORTANT: Returns will not be processed without a Return Authorization Number.

Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
  • Item(s) must include the Return Authorization Number provided by us.
  • Item(s) and any product packaging must be in the condition they were in when sent by us, including: no damage, original tags, and all original packaging included.
  • Item(s) must be shipped to us within 3 business days from receiving your Return Authorization Number.
  • The evaluation process may take up to 7 business days from receipt of your return shipment.  We reserve the right to make the final decisions on all Returns.
Once we process your return, we will refund you for the amount you paid for the item(s), less any Restocking Fees.  
Excluding lost shipments; shipping charges are always non-refundable.
If your Refund Request is not approved by us for any reason, we will notify you of our decision via email and you will have the option to have the item(s) sent back to you or consigned on your behalf with us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs. If you choose to consign the item(s), we will activate the listing(s) at the same price you paid for such item(s) and if the item(s) are sold, you will be paid pursuant to our Fee Policy.
If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.
DISPUTES
If for any reason, you dispute any transaction made on the GOAT app or website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the GOAT app or website. Without limiting the generality of the foregoing and except as provided under “Returns” below, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the GOAT app or website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the GOAT app or website.